Return Policy

1. Return Period

You have 14 days from the date of delivery to return your purchase. This 14-day period allows you sufficient time to:

• Test the hearing aids in your daily environment
• Assess comfort and fit
• Evaluate sound quality and effectiveness
• Consult with family members or healthcare providers if needed

2. Return Conditions

For a return to be accepted, the following conditions must be met:

2.1 Product Condition

• Items must be in original packaging and condition
• All accessories, ear tips, and documentation must be included
• Items should show minimal signs of use (normal testing is acceptable)
• No damage due to misuse or improper care

2.2 Hygiene Requirements

Due to health and hygiene considerations:

• Ear tips and custom components cannot be returned if used
• Items must be thoroughly cleaned before return
• Original protective packaging should be preserved

3. Medical Device Considerations

4. Return Process

Step 1: Contact Us

Before returning any item, please contact us to initiate the return process:

Step 2: Return Authorization

Upon approval, we will provide:

• Return merchandise authorization (RMA) number
• Return shipping instructions
• Pre-paid shipping label (if applicable)
• Estimated timeline for processing

Step 3: Return Shipping

• Package items securely in original packaging
• Include all accessories and documentation
• Attach RMA number to outside of package
• Use trackable shipping method
• Retain proof of shipping

5. Refund Process

5.1 Refund Timeline

• Inspection period: 3-5 business days after receipt
• Processing time: 5-10 business days after inspection
• Total timeline: 10-15 business days from receipt

5.2 Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-10 business days
• Other payment methods: As per provider policies

6. Non-Returnable Items

The following items cannot be returned:

• Items returned after 14-day period
• Damaged items due to misuse or negligence
• Items without original packaging (unless authorized)
• Custom-fitted or personalized hearing aids
• Items that have been used for extended periods
• Items damaged during return shipping

7. Exchange Policy

If you wish to exchange your hearing aid for a different model or size:

• Standard return process applies to original item
• Price differences will be charged or refunded
• New 14-day period starts for exchanged items
• Additional shipping charges may apply

8. Manufacturer Warranty

Beyond our 14-day return policy, you are covered by:

• Manufacturer warranty: 12-month warranty or replacement
• Coverage: Manufacturing defects and premature failures
• Process: Direct manufacturer claims process
• Exclusions: Damage from misuse, accidents, or normal wear

9. International Returns

For international customers:

• Return shipping costs are the customer's responsibility
• Customs declarations must accurately reflect product value
• Additional customs fees may apply
• Processing times may be extended due to shipping

10. Customer Service Support

11. Dispute Resolution

If you are not satisfied with our return process:

• First, contact our customer service team
• Escalate to management if needed
• Use UK alternative dispute resolution services
• Contact relevant trade associations if appropriate

12. Original Return Policy Reference

For detailed manufacturer return procedures and policies, please visit:

Official Return Policy - MobilityX.co.uk

Note: This policy may contain additional manufacturer-specific terms and conditions.