GDPR Compliance Notice: This Privacy Policy complies with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We are committed to protecting your privacy and personal data.
1. Data Controller Information
Data Controller: Heariquk
Domain: heariquk.com
Contact Person: Sam Campbell
Email: [email protected]
Registered Address: United Kingdom
2. Personal Data We Collect
We may collect the following types of personal data:
2.1 Information You Provide Directly
- Name and contact information (email address, phone number)
- Communications with us (when you contact us, we may keep a record of that correspondence)
- Website usage preferences and settings
- Feedback and survey responses
2.2 Information Collected Automatically
- IP address and general location data
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited and time spent on our website
- Device information and unique device identifiers
2.3 Information from Third Parties
- Analytics services (Google Analytics)
- Social media platforms (if you interact with us on social media)
- Affiliate marketing partners
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds under GDPR:
- Consent: When you have given clear consent for us to process your personal data for specific purposes
- Legitimate Interest: For our business operations, website improvement, and marketing (where this doesn't override your rights)
- Contract Performance: When processing is necessary for a contract we have with you
- Legal Obligation: When we need to comply with the law
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide and maintain our website and services
- To communicate with you about our products and services
- To improve our website and user experience
- To comply with legal obligations
- For fraud prevention and security purposes
- To provide customer support
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Ensure website security
You can control cookies through your browser settings, but disabling them may affect website functionality.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party services that help us operate our website and business
- Analytics Providers: Companies like Google Analytics that help us understand website usage
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Website usage data: Up to 26 months
- Communication records: Up to 3 years
- Marketing data: Until you withdraw consent
- Legal compliance data: As required by applicable laws
8. International Data Transfers
If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard Contractual Clauses
- Certification schemes and codes of conduct
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
10. How to Exercise Your Rights
To exercise any of your rights, please contact us at:
Email: [email protected]
Subject Line: GDPR Rights Request
We will respond to your request within one month (30 days) as required by GDPR.
11. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
12. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.
14. Complaints and Supervisory Authority
If you have concerns about our data processing practices, you can lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
15. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Last updated: December 4, 2025